Return & Refund Policy
Thank you for shopping at Ryōhin Japan Emporium. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Return Process
To initiate a return, please contact us at support@ryohinjapanemporium.com with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order. Please note that return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ryohinjapanemporium.com and send your item to the return address provided.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at support@ryohinjapanemporium.com.
